FAQs

Most Popular Questions

Where is the Ticketmaster Box Office located?
Ticketmaster Box offices will be open 30 minutes prior to gates, and the box office at Gate H will be open at 9am on event days. Please note that operation times for these offices will vary based on the event.

Are bags allowed into the stadium?
Bags are not allowed at BC Place. Please see the bag policy here.

Once inside, am I able to leave the stadium?
For most events, including concerts, Vancouver Whitecaps FC matches and BC Lions games, there are no in/out privileges. Once you leave the stadium you may not re-enter except for emergencies.

Accessibility

Can I bring my assistance dog into the stadium?
Certified service dogs (or service dogs in training) are permitted inside BC Place. All other animals are prohibited.

What if I want to sit with more than one person?
When you are speaking with your Ticketmaster representative, let them know how many people are in your party. Only one attendant ticket may be sold with each accessible assignment on the platform to ensure all other guests with mobility restrictions can be accommodated. However, the accessible platforms are located directly in front of full rows of seats. In order to accommodate groups larger than two, the Ticketmaster agent will work with you to seat your party behind you, or as close as possible.

If I use a wheelchair, do I have to buy a wheelchair ticket?
If you use a wheelchair as your primary means of mobility you will require a specific accessible assignment on one of the stadium’s accessible platforms. These platforms are designed for ease of access and unobstructed view of the event. To purchase a space on the accessible platform, call Ticketmaster Accessible at 1-855-682-6736. One attendant ticket may be purchased with each accessible platform assignment.

I don't use my wheelchair all the time. Is there somewhere I can get dropped off outside the stadium and be helped to my seat?
Yes! BC Place has a dedicated accessible entrance located on Pacific Boulevard at parking lot 457. From there our friendly Hosting staff will provide shuttle service to the nearest elevator. Wheelchairs are available on a first-come, first-serve basis to provide assistance to your seat.

Can I take my wheelchair into a private suite?
Absolutely! Please call the BC Place Guest Services line on 604-661-3401 or email stadium@bcpavco.com and let us know: what event you are attending (including date) and under which name the suite has been booked. Please let us know at least a week in advance so that we have time to ensure the suite is configured for wheelchair seating.

Does BC Place have an accessible entrance?
BC Place provides a dedicated ‘Accessible’ entrance along Pacific Blvd that allows for persons with disabilities to be delivered and collected right at the entrance.

I am bringing a wheelchair to the event. Is BC Place able to store it for me?
Wheelchairs may be stored at the Stroller Parking located at sections 229 during BC Lions and Whitecaps FC matches.

Is there accessible parking at the stadium?
There are a limited number of accessible parking spots available at the stadium. It is recommended that you arrive as early as possible to secure a spot. There is additional parking available at Plaza of Nations just across Pacific Boulevard. BC Place strongly recommends that all guests parking at Plaza of Nations use the overhead walkway to cross Pacific Boulevard. BC Place has a dedicated accessible entrance located on Pacific Boulevard at parking lot 457 for passenger drop-off.

Are there accessible seating areas located in the stadium?
Dedicated 'accessible' seating areas are available for guests with disabilities that require assistance. Accessible seating is located at various vantage points throughout the spectator bowl. One attendant ticket may be sold with each wheelchair ticket and a seat will be provided for the guest's assistant.

Directions

Where is the best place to park for an event at BC Place?
Please click here for information on parking.

Where can I find the nearest taxi and rideshare stand?
The closest taxi and rideshare stand is located at Parq Vancouver. Click here for more information.

I am taking Transit to BC Place. How do I access the stadium?
Please click here for directions to the stadium.

How much does parking cost?
The cost to park in lots closest to the stadium during events ranges from $10.00 to $30.00. Other nearby parking lots vary from $3.00 to $6.00.

Where do I pick up prepaid tickets?
Prepaid tickets can be collected from Will Call. Will Call is located at Gate H of the stadium near Terry Fox Plaza.

Where is Will Call located at BC Place?
For the majority of events at BC Place, Will Call is located at Gate H of the stadium near Terry Fox Plaza.

Inside the Stadium

Where is Guest Services located?
A Guest Services Info Booth is located on Level 2 at section 234 and Level 4 at section 447.

Once inside, am I able to leave and re-enter the stadium?
For most events, including concerts, Vancouver Whitecaps FC matches and BC Lions games, there are no in/out privileges. Once you leave the stadium you may not re-enter except for emergencies.

Where is the Lost and Found?
Lost and Found Services is located at the Guest Services Info Booth, located on Level 2 at section 234. For lost and found services after an event please email stadium@bcpavco.com or call 604.661.7303.

Does BC Place provide WiFi?
BC Place offers free WiFi for many events. Please reference the event FAQ prior to the event you are attending.

Ticketing & Seating

How are BC Place's seats arranged by numbers, letters, and rows?
Rows on Level 2 start with A at the front and continue back (A, B, C, etc.) to the entrance tunnel. Rows located adjacent to the entrance tunnel begin with AA and continue back (AA, BB, CC, etc.) to the back of the section.

Club Seating on Level 3 starts with row A at the dividing rail between the Level 2 stands (A, B, C, etc.). Rows located adjacent to the entrance tunnel begin with AA and continue back (AA, BB, CC, etc.) to the back of the section.

Rows on Level 4 begin with A at the front and continue to row E at the entrance tunnel. Row AA is located adjacent to the entrance tunnel and continues back to row ZZ.

What is the minimum age requirement for attending an event without an adult?
Children 12 years and under must be accompanied by a guardian. The guardian must be aged 19 years or over.

Can BC Place verify tickets I bought from a reseller?
No. The only way to verify authenticity is to have the ticket scanned at the gate on the day of the event. BC Place strongly recommends that guests purchase tickets from Ticketmaster, as Ticketmaster is the authorized ticket vendor for events at the stadium.

Where can I find additional information about the seating position of the tickets I have purchased?
For more information regarding seating, please contact Ticketmaster directly.

What to Bring

Are bags allowed into the stadium?
Please see the bag policy here.

Can I bring a child's pram or stroller to the stadium?
Vancouver Whitecaps FC matches and BC Lions games are family friendly events! A stroller check-in station is available for your convenience at Section 229!

Can I bring a selfie stick?
Selfie-sticks are considered prohibited items at BC Place.

Can I bring outside food and beverage items into the stadium?
No, outside food and beverage items are not permitted. A wide selection of foods and beverages, including gluten free, vegetarian and healthy snacks, are available for purchase once inside the stadium.

Can I bring a sign into the stadium?
Signs are permitted at some spectator events. Please review the event FAQ on our Events page.

Can I bring specialty food and beverage items such as baby food into the stadium?
Please contact BC Place at stadium@bcpavco.com or 604-661-3401 for special circumstances concerning outside food and beverage at the stadium.

What items are prohibited at BC Place?
Please see Guest Policies.

SUITES

BOOKING A SUITE
How do I book a Suite at BC Place?
Please get in touch with our Business Development & Event Sales team via suites@bcpavco.com. Our dedicated Sales Team can confirm availability, pricing and assist with any questions you may have.

What is the capacity of your Suites?
BC Place Suites range in capacity from 14-28 guests. BC Place also has larger, lounge-style Suites hosting up to 400 guests. Suites are made up of a combination of balcony seats, barstools and standing room.

What forms of payment are accepted?
BC Place accepts payment in the form of Credit Card (via our Secure Online Payment Platform), Wire Transfer or Cheque. Full payment is required to secure your Suite.

Will the Suite be just for my guests?
Yes, all BC Place Suites will allow a private space for your group.

Can I bring children into the Suite?
Children of all ages are welcome in your Suite. Children under the age of two will not require a ticket.

What is included with the Suite purchase?
When booking a suite at BC Place, you are provided the suite and tickets for the capacity of the suite. Our Suites provide a premium hospitality experience, with great sightlines and seating, full-service food and beverage available for purchase, and a dedicated entrance to skip the line. Each suite features two 55” LCD TVʼs, a private in-suite speaker system, and a host to take care of your entire experience.

Will you provide me Suite information to share with my guests?
Yes, our team will send a detailed Know Before You Go email on the week of the event, that you are welcome to share with your guests. This will include details of event timing, arrival entrance, and all other event policies.

SUITE TICKETS
How will I receive my tickets?
Tickets are sent via Ticketmaster to your preferred email address, 1-2 weeks prior to the event date. This allows you to electronically transfer tickets directly to your suite guests.

Can I purchase additional tickets for my Suite?
Suites are sold at their full capacity, and we are unable to provide additional tickets to your Suite.

SUITE FOOD & BEVERAGE
What are my options for Food & Beverage in the Suite?
BC Place’s Food & Beverage team has created an extensive Suite menu that ranges from stadium classics to locally inspired fare. Food & Beverage can be pre-ordered in advance, ordered on the day (from a limited menu), or purchased from our Lounges or concourse vendors. Our onsite Food & Beverage team will reach out to you in advance of the event to confirm your requirements.

Can I provide outside Food & Beverage for the Suite?
No, outside food and beverage items are not permitted. A wide selection of foods and beverages are available to be ordered for your Suite, catering to dietary restrictions and preferences.

SUITE ARRIVAL
Where do I park?
Your Suite will include parking for 2 vehicles. Parking details will be sent 1-2 weeks prior to the event date. We cannot assist with additional parking, but there is a wide selection of public parking near the Stadium.

What is the best entrance for my Suite?
BC Place has a dedicated Suite Entrance at Gate H (located just off Terry Fox Plaza). Our dedicated Suite Concierge at Gate H will assist with directing you to your Suite.

When does my Suite Open?
Suite access is typically available 60 minutes prior to the scheduled event's start time, however this varies based on each individual event. The Know Before You Go email will have details regarding the time doors open for your event. You will have access to the Suite for 60 minutes following the event.

WHAT TO BRING TO THE SUITE
Can I decorate my Suite?
You are welcome to provide small decor items, such as centerpieces, branded merchandise and favors. Please contact your Sales Representative to confirm any items you will be providing and coordinate delivery.

Can I bring a bag into my Suite?
Please see the bag policy here.

What is prohibited to bring into my Suite?
Please see Guest Policies. Prohibited Items are subject to change for different events, please consult the Know Before You Go specific to your event.

OTHER SUITE FAQS
Can I visit other areas of the Stadium and still get back to my suite?
Yes, once you enter your Suite you are welcome to leave to explore the concourses. Please ensure you keep your ticket with you, for when you return to the Suite level.

I have left an item in my Suite, what should I do?
For lost and found services after an event please email stadium@bcpavco.com or call 604 661 7303.